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I have two ProLiant DL380p rack mounted small factor servers. I have installed the following drives onto both servers:

  • 1x 240GB SSD drive (Crucial NOT HP branded)
  • 2.5" SATA 7.2k rpm 1TB (HP-branded) MM1000GBKAL
  • 2.5" SAS 10k rpm 600GB (HP-branded) EG0600FBVFP

When I boot the server and the HP boot screen appears it says the array controller only detected one logical drive. If I look at the drive bays it appears that only the SSD disk (the only non-HP branded disk!) is detected. When I use the HP provisioning-based install of Windows 2012 R2, it too only sees the 240GB SSD. Once Windows 2012 R2 is fully installed, it too only sees the SSD (in disk partition manager).

Could someone tell me why these hard drives are not being recognised? These are brand new and I have 6x of the 1TB drives and none of them get recognised.

I got the product code from the HP data-sheet telling me these drives were compatible so I don't understand why they are not being recognised? I have also tried different drive bays, but to no avail.

Strangely, if I run HP Insight Diagnostics, that does see and list the HP-branded disk as:

1.0 TB, SATA ATA MM1000GBKAL

PLEASE HELP!!

tommed
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3 Answers3

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With regard to non-HP SSDs in ProLiant servers, nope... nope... nope... nope...

Anyway, this is an HP ProLiant server, so it has an onboard Smart Array RAID controller. In order to use the disks connected to that controller, you have to create a "logical drive". (here's a guide)

Please tap F8 to enter the HP Smart Array BIOS utility when prompted or use the HP Array Configuration Utility from the Intelligent Provisioning menu at POST (hit F10).

Also see: http://h20565.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c00729544

ewwhite
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  • Hmm, I've gotten away with an ADATA SSD in my DL360 G7. Took me a while to figure out that I needed to go into the ORCA menu to set it up. – sudo Jul 05 '16 at 19:11
  • What did you need to change in the ORCA? – ewwhite Jul 05 '16 at 19:12
  • I had to create a new logical disk for the SSD. A little context: I was setting up a server out of the box. It came with an HDD, and I was immediately able to boot off an Ubuntu Server installer DVD and install. I took out the HDD, replaced it with the SSD in the same slot, and ran the OS installer again. Couldn't detect the hard drive. BIOS didn't see it either. I guess it tied the old logical disk to the HDD somehow. – sudo Jul 05 '16 at 19:21
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    Yes, on HP servers, the array metadata is on the disks, not with the controller. – ewwhite Jul 05 '16 at 19:42
  • Lost documentation link. – Francisco Nuñez IA Lover Sep 30 '23 at 16:25
  • @ArcanisGK507 Okay! You can click on it now. – ewwhite Sep 30 '23 at 17:39
  • thank you, but i have problem... I have one of these servers with a previous array and I have bought an individual disk to install it individually... and I don't see anything on the internet to do it that way... only the raids... – Francisco Nuñez IA Lover Oct 01 '23 at 05:03
  • @ArcanisGK507 You can convert the internal RAID controller to HBA mode - https://community.hpe.com/t5/proliant-servers-ml-dl-sl/hp-p420-raid-controller-in-hba-mode/td-p/7137870 – ewwhite Oct 01 '23 at 09:02
  • sorry but I don't want to delete my main raid, and as I see that it is necessary.

    I have in slot 1 and 2 1 TB SAS disks in Raid, it came that way from the factory, and now I bought a third disk that I planned to use to save backups only of files (PDF) and the daily database DUMPs. but it turns out that Ubuntu 22.04 Server doesn't even see it and I assume that it is because I have not declared it in Smart Array.....

     – Francisco Nuñez IA Lover Oct 02 '23 at 00:49
  • but this leaves me with many doubts about the configuration capacity of these servers, since I have not found a way to configure the third disk Individual installation, without having to go through all the configuration of the installed disks. – Francisco Nuñez IA Lover Oct 02 '23 at 00:49
  • @ArcanisGK507 Create a RAID 0 array comprised of one disk. If you continue to have problems, open a separate question from this. – ewwhite Oct 02 '23 at 06:00
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I just ran into the issue myself. Did you happen to notice what bay is showing the working drive ? After getting an HP representitive out to our company it was found that the whole shipment of servers had the backplane installed improperly. If you look at the backplane, there are 4 metal clips that it rests on. Our servers did not have the 2 middle clips mounted in so only bay 0 and sometimes bay 3 would recognize. And since there is no "hardware" problem, nothing would come up in the diagnostics or Storage Manager. Maybe this will help you.

Jayme Besse
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  • Thanks for the tip. Our problem was we had to first boot into the raid management shell (rather than booting into the main OS) and configure it from there. Each drive needed registering even if not raided before we could use it. – tommed Jul 14 '16 at 11:20
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To anyone in 2018 still going through this, try this. Go to the smart array configuration and create a smart array. When there you will notice that the number of logical disks is 0 with an option on the right side to create a smart array. Once configured to your specific RAID requirements l, try run the proxmox config again. The disks should be visible.

thedroid
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