Can't access storage and sd card of Moto G4 when connected with USB to computer and in MTP mode

Question

I have a Motorola Moto G4, marshmallow 6.0.1. When I connect it to my computer via a USB cable, it charges, and the computer detects the device, but I cannot see the contents of it, namely of the sd card inside. I also changed the USB mode to File transfer (MTP).

I have contacted Motorola already and I tried everything they told me to do (USB debugging option, etc.), but to no avail. They said that there might be a problem with the computer, but I've used this computer already for this operation (but on other phones) before.

I have confirmed that it works on other computers, so I am also pushed to believe that it is the computer's fault. I also installed every driver from Motorola's website.

I deleted the cache already and performed every suggestion in a similar thread, still not working.

Any help would be appreciated. Thank you.

Try uninstalling the drivers then reinstall them again. Try the drivers from this thread: http://forum.xda-developers.com/general/rooting-roms/motorola-usb-drivers-rsd-lite-firmware-t3042687 — esQmo_, Nov 19 '16 at 19:09
A Moto G, yeah. "This is a well discussed and easy to fix bug", see SD card not showing files when connected to pc. — Izzy, Nov 19 '16 at 20:04
Possible duplicate of SD card not showing files when connected to pc — xavier_fakerat, Apr 20 '17 at 05:48

score 0 · Answer 1 · answered Apr 19 '17 at 22:15

0

You might be on an outdated version of ANDROID> 6.0/ 6.1 If so, UPDATE your android and the problem should be fixed.

answered Apr 19 '17 at 22:15

Yudi

1

Can't access storage and sd card of Moto G4 when connected with USB to computer and in MTP mode

1 Answers1