Here is a simple quadratic equation:
$$9x^2 - 36x = 0$$
We proceed as following: \begin{align*} 9x^2 & = 36x\\ 9x & = 36\\ x & = 4 \end{align*}
So, we get $x=4$.
But, here's another way: \begin{align*} 9x^2 - 36x & = 0\\ x(9x-36) & = 0\\ \end{align*}
Therefore, $\boldsymbol{x=0}$ or $x=4$.
What's the problem in the first method that doesn't allow $x$ to be $0$?