Here is a proof for general linear spaces that admit a translation invariant metric. The case of a norm will follow in part from this.
Suppose that $d$ is translation invariant metric on linear topological space $X$ compatible with the linear topology $\tau$. Let $M$ be a closed linear subspace in $X$, $\pi$ the quotient map, and $\tau_M$ the topology on $X/M$ induced by $\pi$. Define
$$
\rho(\pi(x),\pi(y)):=\inf\{d(x-y,z): x\in M\}=d(x-y,M)
$$
Notice that $d(x-y,M)=0$ iff $x-y\in \overline{M}=M$. Hence
$$
\rho(\pi(x),\pi(y))=\rho(\pi(x)-\pi(y),\pi(0)),
$$
and $\rho(\pi(x),\pi(y))=0$ iff $\pi(x)=\pi(y)$. Since
$$
d(x-y,z)\leq d(0,z+y-x)=d(-z,y-x)=d(y-x,-z),
$$
it follows that $\rho(\pi(x),\pi(y))=\rho(\pi(y),\pi(x))$. From
$$
d(x-y,z)\leq d(x-y,u-y+z')+d(u-y+z',z)=d(x-u,z')+d(u-y,z-z'),
$$
we conclude that $\rho(\pi(x),\pi(y))\leq \rho(\pi(x),\pi(u))+\rho(\pi(u),\pi(y))$. This shows that $\rho$ is a translation invariant metric on $X/M$. Since $d(x,0)=d(x+z,z)$ for all $z$,
$$
\pi\big(\{x:d(x,0)<r\}\big)=\{\pi(x):\rho(\pi(x),\pi(0))<r\}
$$
All this shows that if $d$ is a translation invariant metric that generates the topology $\tau$ on $X$ then, $\rho$ is a translation invariant metric on $X/M$ that generates $\tau_M$.
Back to norms:
If $d$ corresponds to a norm, then
$$
\|\pi(x)\|_M:=\inf\|x-z,z\in M\|=d(x,M)
$$
defines a norm on $X/M$. It suffices to show that $\|\pi(\alpha x)\|_M=\alpha\|\pi(x)\|_M$. If $\alpha=0$ there is nothing to prove. If $\alpha\neq0$ then, from $\|\alpha x-z\|=|\alpha|\|x-\alpha^{-1}z\|$ and $\alpha^{-1}M=M$ we conclude that $\|\pi(\alpha x)\|_M=\alpha\|\pi(x)\|_M$.
Thus, $\|\;\|_M$ is a norm on $X/M$.
Complete metrics (Banach space in case of complete norm):
Suppose that $d$ is a complete translation invariant metric generating $\tau$. and let $\{\pi(x_n):n\in\mathbb{N}\}$ be a Cauchy sequence in $(X/M,\rho)$. Without loss of generality we may assume that $\rho(\pi(x_{n+1}-x_n),\pi(0))<2^{-n}$. Set $z_1=0$ and choose $z_2\in M$ such that
$$
d(x_2+z_2-(x_1+z_1),0)<\frac12.
$$
Proceeding by induction, we obtain a sequence $\{z_n:n\in\mathbb{N}\}\subset M$ such that
$$
\rho(\pi(x_{n+1}),\pi(x_n)) \leq d(x_{n+1}+z_{n+1},x_n+z_n)<2^{-n}
$$
Since $X$ is complete, there is $x^*\in X$ such that $d(x_n+z_n,x^*)\rightarrow0$.
The continuity of $\pi$ implies that $\lim_n\pi(x_n+z_n)=\lim_n\pi(x_n)=\pi(x^*)$.
This shows that $\rho$ is complete.