I tried to simplify it
$$f(z)=\frac{3z^4 -2z^3 +8z^2 -2z +5}{z-i}$$ $$f(z)=\frac{{3z^2 -2z +5}{z^2+1}}{z-i}$$ $$f(z)=\frac{(3z^2 -2z +5)(z+i)(z-i)}{z-i}$$
$$f(z)=(3z^2-2z+5)(z+i)$$
How to prove that it won't be continuous at $i$ from here on?
I tried to simplify it
$$f(z)=\frac{3z^4 -2z^3 +8z^2 -2z +5}{z-i}$$ $$f(z)=\frac{{3z^2 -2z +5}{z^2+1}}{z-i}$$ $$f(z)=\frac{(3z^2 -2z +5)(z+i)(z-i)}{z-i}$$
$$f(z)=(3z^2-2z+5)(z+i)$$
How to prove that it won't be continuous at $i$ from here on?
$$f(z) = \left\{ \begin{aligned} (z+i)(3z-5)(z+1), \quad z & \ne i \\ \text{undefined}, \quad z & =i \end{aligned} \right.$$
Since $f(z)$ is undefined at $z=i$, it cannot be continuous there.
It is, though, a removable discontinuity. Just define it to be $\lim_{z\to i} f(z).$
Recall the limit definition of continuity.
A function $f$ is continuous at $x=c$ iff $$\lim_{x\to c}f(x)=f(c)$$
When $f(c)$ is not defined, it doesn't make sense to compare it to the limit. So, the function is not continuous. $\square $
However, it is a removable discontinuity as we can define (this function is different from the original function) $f(z)$ to be the original fraction for $x\neq i$ and $f(i)$ as the limit of $f(z)$ as $z\to i$.
Also, kudos to you to post the problem with context and details. A great welcome to MathSE!
Hope this helps. Ask anything if not clear :)