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I had a problem with battery in my laptop (laptop hibernate or crash randomly when on battery). The laptop is a Clevo N957TP6.

So after sometime I bought a new battery. the battery has a part number of N950BAT-6 (6-87-N85KS-61D02 BAT.P S LI 11.1V/5.6AH/62WH 3S2P SMP/LGC (TEXTURE) CQC (BQ30Z55)) - 980Q2204F.

It worked fine for sometime, but now the problem is back again.

I want to ask what cound possibly the problem be, and how can I diagnose the issue?

Note: I tried to gather some logs. Battery manager sometime report weird charge level sometime (sometime very little to sometime 600%)

Giacomo1968
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1 Answers1

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Try resetting battery charging, which is specific to the make and model and OS. Generally,

  • Open Device Manager and uninstall the ACPI battery charging driver. Uninstall Battery Charging Driver

  • Shut down Windows completely (not Fast Start or Hibernate).

  • Remove the battery.
  • Unplug the power supply.
  • Hold the laptop power button for ~30 seconds.
  • Reinsert the battery.
  • Plug in the power supply.
  • Reboot.

Check Device Manager to see that the ACPI driver automatically reinstalled; if not, right-click Batteries and Scan for hardware changes.

DrMoishe Pippik
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