Windows 10 laptop no longer hibernating when turning back on after transporting

Question

My HP ProBook 430 (SSD-only, 8GB RAM) is running Win10 v1903 [b10.0.18362.900], and when I turn it back on after hibernation, it's no longer hibernating, with all open windows gone.

This occurs sporadically when transporting the laptop, which is within a pouch (thin foam between screen and keyboard), and I'm fairly certain it's never happened when not transporting the laptop

How can I determine the cause of my laptop losing hibernation?

powercfg -devicequery s4_supported

Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter
Motherboard resources
Motherboard resources (001)
USB Root Hub
Microsoft ACPI-Compliant Embedded Controller
System CMOS/real time clock
Microsoft ACPI-Compliant Control Method Battery
Root Print Queue
ACPI Thermal Zone
Programmable interrupt controller
Volume Manager
Microsoft Wi-Fi Direct Virtual Adapter
Microsoft Wi-Fi Direct Virtual Adapter #2
High Definition Audio Controller
Fax
WAN Miniport (PPPOE)
Pci Bus
PCI standard host CPU bridge
Microsoft Basic Display Driver
Realtek High Definition Audio
HP Wireless Button Driver
ACPI Sleep Button
Extended IO Bus
Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz
Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (001)
Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (002)
Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (003)
VirtualBox Host-Only Ethernet Adapter
Direct memory access controller
Microsoft Windows Management Interface for ACPI
Intel(R) 8 Series LPC Controller (Premium SKU) - 9C43
Standard PS/2 Keyboard
WAN Miniport (PPTP)
Broadcom Bluetooth 4.0 Adapter
Microsoft Hyper-V Virtualization Infrastructure Driver
High precision event timer
WAN Miniport (IKEv2)
Composite Bus Enumerator
Microsoft Virtual Drive Enumerator
Microsoft AC Adapter
Microsoft Storage Spaces Controller
USB Root Hub (USB 3.0)
Microsoft Kernel Debug Network Adapter
ACPI Lid
ACPI Thermal Zone (001)
UMBus Root Bus Enumerator
Charge Arbitration Driver
ACPI Thermal Zone (002)
ACPI x64-based PC
HID-compliant wireless radio controls
WAN Miniport (Network Monitor)
WAN Miniport (IP)
Legacy device
Trusted Platform Module 1.2
Realtek PCIe GBE Family Controller
マイク (Realtek High Definition Audio)
Microsoft ACPI-Compliant System
Microsoft Basic Render Driver
OneNote for Windows 10
WAN Miniport (SSTP)
ACPI Fixed Feature Button
System timer
Intel(R) 8 Series PCI Express Root Port #4 - 9C16
Generic USB Hub
Intel(R) HD Graphics Family
Microsoft Print to PDF
Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Standard SATA AHCI Controller
Intel(R) Smart Connect Technology Device
ACPI Thermal Zone (003)
Synaptics PS/2 Port TouchPad
Realtek PCIE CardReader
Generic PnP Monitor
Intel(R) 8 Series PCI Express Root Port #3 - 9C14
ACPI Thermal Zone (004)
Intel(R) 8 Series USB Enhanced Host Controller #1 - 9C26
NDIS Virtual Network Adapter Enumerator
Intel(R) Management Engine Interface
SAMSUNG MZ7PD256HAFV-000H7
ACPI Thermal Zone (005)
Intel(R) 8 Series PCI Express Root Port #2 - 9C12
Intel(R) 8 Series Thermal - 9C24
Microsoft System Management BIOS Driver
Motherboard resources (002)
Microsoft XPS Document Writer
Speakers/Headphones (Realtek High Definition Audio)
Plug and Play Software Device Enumerator
Remote Desktop Device Redirector Bus
WAN Miniport (IPv6)
Intel(R) 8 Series PCI Express Root Port #1 - 9C10
HP Mobile Data Protection Sensor
WAN Miniport (L2TP)

powercfg -waketimers:

Timer set by [SERVICE] \Device\HarddiskVolume3\Windows\System32\svchost.exe (SystemEventsBroker) expires at 12:26:30 AM on 16/06/2020.
  Reason: Windows will execute 'NT TASK\Microsoft\Windows\UpdateOrchestrator\Universal Orchestrator Start' scheduled task that requested waking the computer.
Timer set by [PROCESS] \Device\HarddiskVolume3\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe expires at 12:26:30 AM on 16/06/2020.

powercfg /availablesleepstates:

The following sleep states are available on this system:
    Standby (S3)
    Hibernate
    Hybrid Sleep
    Fast Startup
The following sleep states are not available on this system:
    Standby (S1)
        The system firmware does not support this standby state.
Standby (S2)
    The system firmware does not support this standby state.

Standby (S0 Low Power Idle)
    The system firmware does not support this standby state.

You might want to try POWERCFG -DEVICEQUERY S4_supported to make sure your Solid State Drive (SSD) is supported. — vssher, Jun 15 '20 at 06:20
@vssher: I'll add its output to my question. Thanks for the tip. — hippietrail, Jun 15 '20 at 07:39
Another Useful command is powercfg /availablesleepstates SEE IF Hybrid sleep is enabled, If so, this may be causing issues with the Hibernate function. There are also other things which may be keeping it from hibernating, If the above does not work you might want to visit this page, if you have not alread, https://www.windowscentral.com/how-use-hibernation-your-pc-running-windows-10 — vssher, Jun 19 '20 at 07:15
@vssher: It says it's available but doesn't say it's enabled. It definitely hibernates. I often press a few keys after the lights and fan go off just to make sure. It also hasn't restarted when I've hibernated in the past five days since the last trip I took it on. Adding output of your command to my question. — hippietrail, Jun 19 '20 at 11:15
Sometimes, your hiberfil.sys file can become corrupted or fragmented, and it has to be deleted and created anew. Disable hibernation from the command line, enable it again, and if you're not too stingy on free space, enter a "powercfg hibernate size 100" command that will set the size of the hiberfil.sys file at 100% of your installed RAM, IOW 8GB in your case. That way, Windows won't have to compress the content of the RAM before copying it to disk, and your PC will hibernate more quickly, and resume faster too. — , Jun 19 '20 at 11:31
@Didier: Thanks for those tips. I am actually shopping for both a second SSD and a RAM upgrade at the moment so I'll give your suggestion a try when I get them. — hippietrail, Jun 19 '20 at 12:15
Could be a myriad of things, so troubleshooting should be the simplest reasons to the more complex ones (I'd recommend @Didier's suggestion first - can also be achieved by booting to WinRE and manually deleting hiberfil.sys): (1) Scheduled task is waking it from Hibernate (because it's not shutting back down/re-entering hibernate, the battery is dying or a shutdown is being executed by the OS); (2) Loose battery connection or battery is failing - piggy-backing on #1 (laptop batteries only have a 300 - 500 charge-cycle lifetime when charged to 100%) — JW0914, Jun 19 '20 at 12:41
@JW0914: Battery definitely doesn't seem like a new one anymore but also does not feel like close to failing any time soon. I've had laptop batteries get to that point before so think I'd recognize it. — hippietrail, Jun 19 '20 at 13:12
@hippietrail Does this occur if no foam is inserted between the screen and keyboard? (I'm assuming this is a laptop not a tablet, and they're engineered so the keys won't touch the screen with the laptop closed) — JW0914, Jun 19 '20 at 13:14
Related question: How to prevent Windows 10 waking from sleep when traveling in bag? — hippietrail, Jun 19 '20 at 13:14
@JW0914: I've actually started to wonder that. I asked, perhaps on this site, where to get the right kind of foam with no good answer. I made a piece from some I found that's a tiny bit thicker than what my old laptop came with. I cut it from what was probably the foam wrapping inside a big flatscreen TV. I might make a cutout where the power button is to be sure. — hippietrail, Jun 19 '20 at 13:17
@hippietrail Another option could be to only place foam around the keyboard [keyboard cutout], leaving any keys uncovered, as you'd still get the same protection, just without potentially accidental button pushes. — JW0914, Jun 19 '20 at 13:23

Windows 10 laptop no longer hibernating when turning back on after transporting

0 Answers0