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Whenever I open a folder, Explorer crashes or stops responding, sometimes with the screen going black with only a cursor, coupled with everything on my PC becoming really slow (deleting/copying takes longer than it should), and context menus take too long to render.

  • I've had this issue for the last ten days and have tried sfc /scannow, with it stating 
    Windows Resource Protection found corrupt files and successfully repaired them.

    For online repairs, details are included in the CBS log file located at %windir%\Logs\CBS\CBS.log. 
For offline repairs, details are included in the log file provided by the /OFFLOGFILE flag.
  • I even reset Wndows 10, keeping files, but it didn't resolve the issue:
    error image1
    error image2 

  • Details:

    Source
    Windows Explorer
    

    Summary
    Stopped responding and was closed
    

    Date
    ‎18-‎12-‎2020 09:44
    

    Status
    Report sent
    

    Description
    A problem caused this program to stop interacting with Windows.
    

    Faulting Application Path:      C:\Windows\explorer.exe
    Problem signature
      Problem Event Name:         AppHangB1
      Application Name:           explorer.exe
      Application Version:        10.0.18362.1171
      Application Timestamp:      d942099d
      Hang Signature:             1b8e
      Hang Type:                  134217728
      OS Version:                 10.0.18363.2.0.0.768.100
      Locale ID:                  16393
    

    Additional Hang Signature 1:  1b8eed153775311dc16d8b6ee7508253
Additional Hang Signature 2:  4901
Additional Hang Signature 3:  49015d652d0827ad983b953cdfe24a66
Additional Hang Signature 4:  1b8e
Additional Hang Signature 5:  1b8eed153775311dc16d8b6ee7508253
Additional Hang Signature 6:  4901
Additional Hang Signature 7:  49015d652d0827ad983b953cdfe24a66

Extra information about the problem
  Bucket ID:                  26cbcd1ca30d218c27ea0b9e68d604ae (1723202582414230702)

How do I troubleshoot and fix this?

JW0914
  • 7,865
Shubhankar Singh
  • 1
  • 1
    Does it behave the same way when you boot into Safe Mode? – Keith Miller Dec 18 '20 at 07:21
  • Please run SFC /SCANNOW command at administrative Command Prompt and see if that helps. – Sunny Dec 18 '20 at 09:08
  • @Keith Miller I tried running in safe mode, still the same problem it freezes and takes too much time to open folders – Shubhankar Singh Dec 18 '20 at 10:40
  • I ran sfc/scan now again and it says "Windows Resource Protection found corrupt files and successfully repaired them. For online repairs, details are included in the CBS log file located at windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline repairs, details are included in the log file provided by the /OFFLOGFILE flag." – Shubhankar Singh Dec 18 '20 at 11:34
  • @ShubhankarSingh Dism should be run prior to Sfc (see this answer for correct execution). If the issue still exists after completing steps 1 - 5, do you have network shares mounted/mapped, else it's likely due to a third party context menu item (search on here how to check and disable the problematic one). Malware/Adware could also cause this, however the aforementioned is more likely. – JW0914 Dec 18 '20 at 14:31

0 Answers0