What's going on with Logitech options?

Question

My "Logitech Options" app won't start. Shows me a black screen.

Answer 1

Thank you all guys, but I found solution by myself.For those who have the same problem, I advise to install version 8.34.82 and then update app. Maybe it doesn't work on Mac, but its work on Windows 10!

Answer 2

This should be the exact error. The answer below is from Logitech support.

Faulting application name: LogiOptionsMgr.exe, version: 8.54.161.0, time stamp: 0x60c0f109
Faulting module name: LogiOptionsMgr.exe, version: 8.54.161.0, time stamp: 0x60c0f109
Exception code: 0xc0000409
Fault offset: 0x0000000000865b80
Faulting process id: 0x5d44
Faulting application start time: 0x01d794502b6152f3
Faulting application path: C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOptionsMgr.exe
Faulting module path: C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOptionsMgr.exe
Report Id: b41c519a-5ca0-4d30-ab6e-b0a8b40c9396
Faulting package full name: 
Faulting package-relative application ID:
Fault bucket 1731130740225525218, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: LogiOptionsMgr.exe
P2: 8.54.161.0
P3: 60c0f109
P4: LogiOptionsMgr.exe
P5: 8.54.161.0
P6: 60c0f109
P7: 0000000000865b80
P8: c0000409
P9: 0000000000000007

ANSWER

• Open "Add or Remove Programs" and remove Logitech Options, if present.

• Cleanup temporary files

• Open the Windows app Delete Temporary Files
• Click option Temporary file
• Wait a moment until the scanning as completed
• Make sure there are NO checkmark in Downloads
• Now click Remove files
• Wait for the purging progress to complete, this may take a few minutes depending on how many temporary files needs to be cleaned up

• You need to enable hidden files and folders, by doing the following steps:

• Open File Explorer
• Select the tab View
• Click the icon Options to open the Folder Options window
• Select the View tab and in Advanced settings list find and select "Show hidden files, folders, and drives"
• Click the button OK

• Removing remnant files, if present

• Open the Run window (Windows + R)

• Type %appdata% and click OK

• This should open File Explorer

• Navigate to folder Logishrd

• Delete the folder LogiOptions

• Close the File Explorer

• Open the Run window (Windows + R)

• Type %programdata% and click OK

• This should open File Explorer

• Navigate to folder Logishrd

• Delete the folder LogiOptions

• Close the File Explorer

• Open the Run window (Windows + R)

• Copy and paste this path C:\Windows\System32\DriverStore\FileRepository\unifhid.inf_amd64_3994342584154151\x64

• Click OK

• Delete two files

LdaCx2.dll LogiLDA.DLL

• Now close the File Explorer
• Open the Run window (Windows + R)
• Copy and paste this path C:\Windows\System32\
• Click OK
• Delete the file

LogiLDA.DLL

• Now close the File Explorer

• Removing remnant Windows Registry entries, if present

• Open the Run window (Windows + R)
• Type regedit.exe and click OK
• This should open Registry Explorer
• Navigate to folder Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
• Delete the folder LogiOptions
• Close the Registry Explorer

• Restart your computer

• Download and install all available Windows updates

• Download and install the latest version of Logitech Options from https://support.logi.com/hc/articles/360025297893

If the issue persist,

• Try re-installing the latest .NET framework.
• Try to install all the necessary updates for the OS of your computer.
• Re-install the Microsoft Visual C++ (64bit).
• Re-install DirectX drivers.

-If same issue - please perform a full clean wipe again and reinstall in Safe mode -Check if will have the same behavior on another computer

Answer 3

I too began experiencing this issue on my system running Windows 8.1 after experiencing a BSOD. Reinstalling Logitech Options (v8.54.161 - Last for Win7/8.1) didn't make any difference, nor did deleting my logitech options configuration files.

What I immediately noticed to have fixed it was running the Logitech Bluetooth Service:

While troubleshooting, I noticed the above service was the only Logitech service in the Windows Services Management Console, and it wasn't Running, as can be seen above. Upon Starting the service, and relaunching Logitech Options, everything was back to normal. To start the service, do as follows:

1. Press Win + R on your keyboard to open the "Run" dialog.
2. Type in Services.msc into the "Run" dialog and hit Enter to open the Windows "Services" Management Console.
3. Click anywhere in the Services list and start typing out "Logitech Bluetooth Service" on your keyboard to automatically select it.
4. Click "Start" in the left panel to run the service.
5. Now launch Logitech Options and it should load as it normally used to with all your configurations intact.

Hope that helps.

Answer 4

Durring installation selecting "Do not send debug data" helped to fix this issue in my case.