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User Experience Stack Exchange

Questions tagged [user-expectation]

The attitude that the user develops as a result of previous experience with similar products/service or previous experience with the product/service in question that evolves over time.

Tag must be used only when there's a change or shift in an otherwise common user expectation.

User expectations refers to the consistency that users expect from products. Interaction design is very concerned with this topic. Note that user expectations can shift over time, similar to what is described in the Kano model of customer satisfaction.

A good rule of thumb or design principle to use in interaction design is to follow the "Principle of least astonishment".

In the case of interactive software applications, for example, users form expectations based on their experience with similar kinds of software. Effective software design aims to conform with prevailing norms for aspects of behavior such as the software's user interface and its respons

http://en.wikipedia.org/wiki/User_expectations

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Should my app only honor “Dark Mode” settings in the OS?

I’m playing around with the idea of a dark mode for my app. I’d like to simply honor the operating system settings but I know there’s been situations I’ve personally been very happy some apps allow an app level override. My situation is I don’t…
Bill Criswell
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Should disabled options still be flagged as mandatory?

Building an application form for internal trained agents to help on-board new clients. Many pages of input, lots of info to add. 95% of fields are mandatory. My design called for mandatory fields to be the default, with only optional fields being…
DaveC426913
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Should one ever mirror functionality in two places in the same app?

In our web app (apologies in advance for my vagueness), we’ve gone down a path where a user can engage in the exact same functionality via the same mirrored component in two separate places in the app. To flesh it out, imagine a buy/sell component…
Danke
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Encouraging the user to hit the NEED A RIDE button

We are building a carpool app, and I need to encourage the user to hit that need a ride button. For that I want to hint to them that there are rides closeby, so it will be useful to hit that need a ride. BEFORE AFTER Based on feedback, I have…
Siddharth
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Should the order of like/dislike buttons in Youtube Music be considered an oversight or intentional?

YouTube Music shows the dislike button before the like button. Personally I feel a bit disorientated every time I want to like a song since in most websites (Netflix, YouTube itself, etc.) that I use have the like button first. Question: Just to…
herophuong
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Is there a universal icon that means "remove"?

I understand that using a localized word for "remove" or "delete" item would be the most clear way to communicate the action, however, we are looking for a universal icon to communicate this without the need to translate it into different…
DaveAlger
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How could an unintuitively named site's scope be made more clear to new users?

Imagine a website shoes.Q-A.com The scope of this sight would be questions about shoes, but no boots or sandals, and no questions about where to buy. Imagine the scopes are clearly defined in Help -> Help Center -> What topics can I ask here? Thats…
Andrew Hoffman
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"more..." What happens then?

I've often seen links on the web - mostly beneath smaller text blocks - indicating that theres more to read when you click on it: Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore…
uxfelix
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Explicit search on empty value

i'm struggling with an issue ... What is the best way to allow a user to search on an explicit empty value. By default , when you leave an input field empty you get all the results , but now we want to explicit perform a search on only the empty…
Dieter Coopman
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Sort by "Highest Rated" with thumbs up/down votes

My website has lists of images and a simple rating system that uses thumbs up and thumbs down votes. Now I want to be able to sort the list page by "Highest Rated" (as well as "Lowest Rated"). However, I don't know the "expected" way to do this as…
DasBeasto
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Shortest possible way to explain UX design

Wanted to ask if you think that I explain UX design well enough in one sentence? Looking to hear personal experiences. "UX design is the path of least resistance for one to achieve a desired goal / outcome".
Bjarni
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Fitting in the "call me" button

Going by usage, buttons should be place either close to the subject where it refers to (like the close to the phonenumber) or close to a place where the thumb will be comfortable to use. The screen I have defined, I am wondering where I should…
Siddharth
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Best way to recover data that was soft deleted

From a programming standpoint, soft deletes are usually better I've seen as long as you have the resources to store data. If I do give my users the option to soft delete lists of parts that they made on my app, whats the best way to visually…
Anindya Basu
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Why does Amazon Prime take you to the latest season of a show instead of starting you off in the beginning season?

Recently, I started watching "The Boys" and as I searched for it in the search bar the site it took me straight to Season 2 of the show and showed me all the episodes of Season 2. Although it said written on top "The Boys: Season 2" me being…
Hamza Khan
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What to display in place of the "pay" button while payment is underway?

In our application an "order" (subscription to an event) can be (partly) modified after it has been paid for. For this reason orders aren't removed from the visual indication during or after payment. The normal behaviour is that once you click the…
paul23
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