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Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

User Research comprises multiple methods for gaining insight into user needs and behaviours from real end users. This can be applied either through direct contact with the users that involve face-to-face (in person or online) interactions or indirect contact such as surveys and reviewing analytics data. Examples of these methods are contextual research and user testing.

User research is a reality check. It tells you what really happens when people use computers. You can speculate on what customers want, or you can find out... Research offers an understanding of how users behave online, and is a solid foundation on which to build a design. (Jakob Nielsen)

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What evidence is there that users lose interest after 7 seconds?

'7 seconds' is often trotted out as the maximum amount of time you get to impress someone when they land on your website. Where does this figure come from, and has the rule ever been proven? Edit: some…
djb
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What other option do I have when my target users are not willing to participate in user research?

Has any of you had experiences where you are trying to design for a very specific user group, but had a hard time conducting any kind of user research because the users are not willing to participate? How do you overcome this problem? I am designing…
phlo
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They like it! Now prove they wouldn't have liked this other thing

I have done extensive research (1:1 interviews, concept testing, and validation) that shows employees like to be paid based on X, Y and Z variables. Now leadership wants to know for certain that employees wouldn't be just as satisfied if we only…
Heather
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How do you keep research participants in a small pool anonymous?

For my project, I try to conduct anonymous user research...but it's with folks whose roles as users are so unique, that they can be easily identified simply from their role/demographic information. To give a specific example, I do research with all…
Lisa
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Is it correct to put together an affinity wall with stakeholder information from multiple groups?

When I've done affinity walls in the past, it's basically been analyzing a process where all of the interviewees/data comes from people working relatively closely together or at least from the same organization. If all of your interviewees come from…
Zelbinian
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User Research: Checkout redesign

I work at a retail company and am about to start a redesign project - I'll be looking at checkout process. I don't have any personas in place and the company doesn't have the money to invest on this. So, I'll: 1.take a look at customer feedback…
Caius
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Best succinct wording for app field

I am just making a little app and it collects team data. One of my fields is "number of players". In this sense I mean how many players are playing on the pitch at any given time. But it could certainly be construed as how many players are in your…
Jonnny
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Resources for preparing for HFI CUA

I am preparing for the HFI CUA. What resources would you recommend for me - either paid or free! Any courses on Lynda? Any particular resources/blogs that are focused on preparing for the exam.
Shreerang
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UX without user research: How do I implement good UX principles when my resources are limited?

In UX, it should all start with the user. Everything from visual design to information architecture flows from the needs of the user. If I don't have the resources to be conducting field research or testing with an audience other than close friends…
Justin
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Walking through a long flow during a short user test

I work at an company that sells an API, and we are trying to user test the process of signing up for an account and making your first API request. However, accounting for mistakes and missteps in the process, this can often take longer than a…
Kevin Burke
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How to conduct remote unmoderated user testing on living room devices such as FireTV, Playstation, and Roku?

I'm wondering if there is a better way other than asking users to point a camera at their TV screen and try out some tasks while recording. Maybe mirror the TV screen to a computer and capture the computer screen?
bigtree
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Studies on negative vs positive framing of registered user benefits?

I'm looking into the influence of framing effects on the willingness of guest users to register with a website. Specifically, I'd like to know how the positive or negative framing of user benefits can impact guest users' willingness to become a…
alessandro
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How to analyse user survey results

I have performed a user research survey on a website and received over 100 results. I now need to analyse these results and report back the findings to the business and the users. Does anyone have any advice on the best approach to analysing this…
Hannah Carlisle
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What's the best way to conduct moderated remote user testing for mobile apps

Given the recent covid-19 situation, my team has been limited to hosting our future user testing sessions completely remotely. As the features we test are predominantly mobile based this comes with considerable overhead and challenges asking…
Blue Ocean
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Cutting down on no shows and drop outs

Recruiting for user research is by far the hardest part of the UX job. Lately however I've been having a particular nightmare with this. -Many participants sign up then I just never hear from them in response to my follow up mail to setup the…
the other one
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